Now
that you know what we offer, here's more information
you'll want to know.
Details,
Details!
Letter
of Agreement, Deposit & Cancellations
To confirm an event, a Letter of Agreement will be
sent to you. It will detail the deposit and payment
requirements as well as date, time and area to be reserved. The
signed letter and a non-refundable deposit are required to confirm
your event. All deposits will be deducted from the final balance.
If the event is cancelled for any reason, all deposits will be forfeited.
If a client cancels within seven (7) days of the event, the client
will be responsible for the total costs of the
event.
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Guaranty
Your confirmed guest count is due 14 days prior to
your event. Your confirmed guest count will be
considered a minimum guaranty and is not subject
to reduction. If your actual count is higher
than the original confirmed count, you will be
billed for the actual count. If the Catering
Department is not notified of your confirmed
count by the established 14-day notification
period, the original estimated figure automatically
becomes the guaranty.
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Zoo Admission
The Cascade Crest Banquet Center is located in the
Zoo’s free entry plaza. If your event is held only in the
banquet center and does not include a zoo experience,
Zoo admission is not required. All other catering
sites require Zoo admission for all attendees.
There is a 20%discount for groups larger than 20. Zoo membership
passes are not valid for catered events. If your event includes
a Zoo experience, admission tickets (based on your confirmed count)
will be mailed to you. Our outdoor picnic packages include zoo
admission.
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Parking & Westside
Light Rail
For groups holding a catered event at the Zoo parking
is free. During some seasons, you may incur difficulty
parking in the Zoo lot. The easiest access to the Zoo is on Tri-Met’s
Westside Light Rail. The Washington Park Station
is only 50 yards from the entrance to the Zoo.
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Event Timelines
All events are booked for up to four hours of event
time. Events running longer than 4 hours are subject
to additional per hour fees. The timeline for
indoor events can vary depending upon the client
needs. Indoor events close by 12:00 midnight.
Weekend outdoor picnics are generally booked
from 10:00am to 2:00pm or 3:00pm to 7:00pm. All
outdoor events close by 11:00PM. If you have
a special request regarding a timeline, please
discuss it with your coordinator.
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Food,
Beverages & Service
Charge
The Zoo does not allow any food or beverage to be
brought onto or removed from Zoo grounds. Menu selections listed
in our information are by no means the only items available. Customized
menus can be arranged. Special dietary restrictions will be accommodated
and must be arranged when the menu is decided upon (not to exceed
more than 5% of your confirmed count). Menu selections need to
be finalized three weeks prior to your event. Menu prices are
based on a minimum count (see menus for details). Price adjustments
may be made for groups whose guest count is below this number.
A service charge of 17% will be added to the food and hosted beverage
portion of your bill. Our outdoor picnic packages include the
service fee on the food in each package.
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Alcoholic Beverages
The Zoo’s Alcohol Policy requires food to be available when
alcohol is served. A beverage flyer is available.
Hard alcohol is available only in the Cascade Crest Banquet Center. There is
a $95.00 set-up fee per bar that includes OLCC licensed bartenders. Bars
for your event can be set-up as hosted, partially
hosted or no-host. The Zoo promotes alcohol awareness and social responsibility.
We reserve the right to refuse to service anyone when we deem it appropriate.
Any alcohol brought onto zoo grounds without prior
approval from the Catering Department will be confiscated.
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Entertainment
If you are considering booking a band or DJ to perform
outdoors on the Zoo grounds, please be aware of
our sound variance, which must not exceed 85 decibels. Music
must end at least 30 minutes prior to the end of your event.
Outdoor music must end before 10:00pm. All sound arrangements
must be pre-approved. Special permits may be required.
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Deliveries,
Load-in & Set-up
Arrangements for events that require load-in or set-up
must be made in advance and approved by a catering
coordinator. Access to your event site starts one to three hours
prior to guest arrival. If access prior to this time is needed,
additional load-in charges may apply. Please provide a detailed
list of all vendor contacts that will be a part of
the event.
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Displays,
Decorations & Personal
Property
All displays, decorations and give-a-way items proposed
by clients are subject to the approval of the Catering Department.
Arrangements must be made with your catering coordinator prior
to the function. Please be aware of the following restrictions:
* No balloons, balls or Frisbees
* Removable mounting squares may be used
* Objects may not be suspended from the ceiling
* No staples, tacks, tape can to be used to affix any materials
to the walls
* No fog machines
* No glitter or shredded Mylar streamers
* Confetti limited to indoor tabletops only
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