Faqs for the Concert VIP Program | Back to Summer Concerts

TICKETS

FOOD & BEVERAGES

WHAT TO BRING & PROHIBITED ITEMS

OTHER INFORMATION

TICKETS

Can I buy tickets online? Where else?

Tickets for all concerts are available at the Oregon Zoo office with no service charge, or charge by phone at 503-244-4400, visit any Ticketmaster ticket outlet, including most Fred Meyer stores, or purchase them online at www.Ticketmaster.com.

Is there a service charge?

There is no service charge if you purchase your tickets in person at the Oregon Zoo Office. There is a service charge if you purchase your tickets through Ticketmaster. All online and phone orders are assessed an additional $2.75 per order processing fee.

If a show sells out, is there anyway to find tickets or the possibility of a second show?

There is no possibility of a second show, as most of the artists are on tour and have to pack-up and get to the next venue. Sometimes people whose plans have changed have extra tickets available at auction sites or other online communities.

What about Wednesday concerts?

A limited number of tickets for Wednesday Zoo Tunes are available for purchase in advance at the zoo and through Ticketmaster.

I’m a plus member and I want to go to a Wednesday Zoo Tunes concert for free. How do I get my tickets?

A limited number of tickets will be available for advance pick-up by Plus members on the Monday prior to each show. The remainder will be available on the day of the show at 4 p.m. Membership card and photo ID must be shown to pick up concert tickets.

If I am a member of the zoo, can I attend Wednesday Zoo Tunes concerts for free?

You may attend Wednesday “Plus” concerts for free if you are a Zoo Member at the “Plus” level or higher. Otherwise, the concert will cost you $10 each for adult tickets.

Can I just come to the zoo early and stay for the concert?

No, you need to have an actual concert ticket. We close the concert area at 4 p.m. for all concerts, then only allow concert ticket-holders in at 5 p.m.

What is your sell-out capacity?

For Zoo Beat Premium concerts, the maximum capacity is 3,750.

For Wednesday Zoo Tunes, the maximum capacity is 5,000

Once capacity is reached, no more tickets will be sold, not even free Plus member tickets.

For membership information, call 503-220-2493.

Is there assigned seating or general admission only?

All tickets are general admission. There are limited reserved blanket spots available for purchase through Ticketmaster.

Can I hold a spot for my friends? If you want to set a blanket out for your friends after 5 p.m., that is fine. Just make sure they have tickets! If a concert is sold out, no one else can enter unless they already have a ticket.

Are there group rates?

There are no group rates for the concerts.

Does the concert ticket include zoo admission, or do I need a separate ticket?

Concert tickets include zoo admission after 4 p.m. If you want to come earlier than that, you will need a zoo membership or separate zoo admission ticket.

Do you allow re-entry to the Concert?

Once you have exited the main gates we do not allow re-entry into the concert.

Top

FOOD & BEVERAGES

Can I bring in my own food and beverages?

You may bring your own food, but no beverages. All bags, coolers and containers will be searched at the entrance for prohibited items. Beverages brought to a concert can be returned to the owner’s vehicle, donated to Oregon Food Bank, or destroyed prior to entrance.

Will there be food available for purchase?

Yes! Food available for purchase includes:

• Tossed-to-order Caesar salads, which can be topped with either grilled chicken or bay shrimp

• Barbeque cart, featuring 100% natural burgers, hot dogs and chicken sandwiches

• Flatbread sandwiches, including: gyros, cheese steak, teriyaki chicken and hummus.

• Delicious desserts, such as ice cream, strawberry shortcake, elephant ears and other delightful treats.

• Black Rhino Coffee Kiosk, serving espresso beverages, coffee & tea, plus deli sandwiches and “Higher Taste” vegetarian sandwiches and burritos.

• Treats such as sno-cones, elephant ears, popcorn, chips cookies and cotton candy.

What about beverages?

Beverages from outside the park are not allowed into the concert. We have several free water stations set up, so you are welcome to bring empty, refillable containers for water. In addition, we have a variety of beverages available for purchase, including sodas, lemonade, iced tea, espresso, coffee, domestic beers and microbrews, premium regional wines by the glass or bottle, hard lemonade and hard cider.

Top

WHAT TO BRING & PROHIBITED ITEMS

Do I need ID?

It’s always a good idea to carry ID with you, but you will only need it if you plan on purchasing alcohol.

Can we bring chairs?

Yes, you may bring chairs to the concert. While we don't regulate the size of chairs that are allowed on the lawn, we do encourage you to only bring low chairs as a courtesy to those around you. We also have chairs available for rent ($4 each, $20 returnable deposit) if you don’t want to deal with hauling your own around.

Can I bring a blanket?

Yes. In fact, we have a blankets-only section of the lawn for those who don’t want to worry about seeing over chairs in front of them.

What is not allowed in the zoo or at the concert?

Anything that you can’t bring into the zoo normally, you can’t bring with you to the concert. This list includes but is not limited to: balls, Frisbees, kites, balloons, pets, alcohol, weapons, and fireworks. In addition, beverages from outside the park are not allowed into the concert. All bags, coolers and containers will be searched at the entrance for prohibited items. Beverages brought to a concert can be returned to the owner’s vehicle, donated to Oregon Food Bank, or destroyed prior to entrance.

What is your camera policy?

The photography policy depends on the artist. We will announce before the show if the artist allows photography or not. Most artists do not allow any recording, and zoo security will enforce their wishes. We advise you to check the policy of the individual artist before bringing your equipment to the zoo. Anyone found to not be complying with the announced policy will have their equipment removed at the request of the artist’s management.

Are outside animals/pets allowed?

The only outside animals/pets that are allowed in the zoo at any time are service animals that assist a person with a specific disability. This is for the safety of everyone, including the animal residents of the zoo.

Are cell phones acceptable on the concert lawn?

No. This is a concert; we want everyone to enjoy the show without distractions from people on their cell phones. If you need to take a call, please be courteous to the people around you and take the call elsewhere.

Is there a blanket/chair limit?

There is no limit. Obviously, you should only take up enough space for the number of people that you have. The blanket space is limited to the concert lawn, so please only take up as much space as you will need.

Top

OTHER INFORMATION

How do I get disability accommodations?

We have two sections on the concert lawn reserved for guests who need accessible seating, plus one companion each. If sitting in one of these areas doesn’t suit you, please arrive at the concert ticket-taking area by 4:45 p.m. and we will allow you to gain entrance 10 minutes before the rest of the concert ticket-holders so you can find a spot on the lawn that best meets your needs.

If you require accessibility accommodations or if you have any other needs that we can assist you with, please contact us in advance at events@oregonzoo.org or 503-220-5764.

What about accessible parking?

We have approximately 20 accessible parking spaces near the entrance of the zoo that are available on a first-come, first-served basis.

What time does the show begin and end?

All concerts begin at 7 p.m. unless otherwise noted. Wednesday Zoo Tunes end by 9:30 p.m. and Zoo Beat Premium Concerts end by 10 p.m.

Where can I get cash while I’m on grounds?

There is an ATM machine located at AfriCafe by the concert lawn.

Will there be space be available in the picnic area behind the concert lawn?

This area is generally available for concert-goers, however, if another group has the space reserved, we may not be able to use the area for general admission.

Can I bring an umbrella for use during the show?

Umbrellas are allowed before the show, but once the show begins, we ask out of respect for others in the audience that you take them down.

Will I be able to smoke at the concert?

We have two designated smoking areas with ash buckets for your convenience. One is behind the SE corner of the concert lawn, the other is between the beer cart and AfriCafé. There is no smoking on the actual concert lawn or anywhere else in the zoo.

Where do I park?

We highly encourage you to take MAX! but if you need to drive, and the zoo lot is full, there will be a free shuttle lot. You can take the zoo exit off Hwy 26, and there will be signs to point you in the right direction.

When can I arrive?

The concerts all start at 7 p.m. but it’s a good idea to get here early for good seats. Your ticket will allow you into the Zoo at 4 p.m. the day of the concert. For all concerts, we close the entire lawn at 4 p.m. for the sound check, then open it back up for concert ticket-holders at 5 p.m.

Can I visit the animals?

Absolutely! Your ticket allows you to enter the zoo after 4 p.m. Once you are in the zoo, you are free to visit the animals until the zoo grounds close and the show starts, at 7 p.m. (please note that the concert on 8/01/08 begins at 6 p.m.)

Will there be merchandise available for sale?

Each artist brings with them their own merchandise, which will be available for purchase before, during and after the show by the stage. In addition, the zoo will have its gift shop open at the concert lawn.

Back to Summer Concerts