Frequently asked questions

How do I contact the membership office or purchase/renew zoo membership?

  1. Call the membership office at 503-220-2493, Monday through Friday, 9 a.m. to 4 p.m.
  2. Send us an email: ozf@oregonzoo.org
  3. Visit the reception office in the entry plaza during zoo hours
  4. Fill out and submit an online membership application
  5. Mail in a completed copy of the membership application form 

Can I use my membership right away?

Yes! Typically you will receive your membership card(s) in two to three weeks. Allow up to four weeks for processing during peak times (November to December and May to August). In the meantime, visit the zoo using your proof of membership purchase along with a valid photo ID.

How do I redeem my gift certificate?

If you received a gift certificate for a membership, you must redeem it in person at the zoo's reception office. Gift certificates are valid for 12 months from the purchase date. An expired gift certificate may still be redeemed, but only for the purchase amount. If membership categories, pricing or benefits have changed, additional funds may be required to redeem your gift certificate.

In the case of a lost certificate, please have the purchaser contact the membership office at 503-220-2493, Monday through Friday between 9 a.m. and 4 p.m., to have the certificate re-issued. 

Why do I have to show a photo I.D. when I use my membership card to enter the zoo?

Your membership has tremendous value. To prevent misuse of membership cards, and to protect the rights of our members should their cards be lost or stolen, we ask to see a photo I.D. from at least one adult cardholder at the time of your visit. 

How many cards are included with my membership?

There will be one card issued for each named cardholder associated with your membership. If your membership includes a third adult or Nanny Pass, that person will also receive his/her own card. If you haven't received your membership cards within 60 days of purchasing your membership, please call us.  A fee of $5 per card will be charged for new cards after 60 days from membership activation.  Additional or replacement cards can be ordered at a fee of $5 per card. Please purchase additional membership cards at the reception office at the zoo entrance or by calling the membership office at 503-220-2493, Monday through Friday from 9 a.m. to 4 p.m.

If I forget to bring my membership card or have not received it yet, can I still visit the zoo?

Yes! If you forget your membership card, just bring your photo I.D. and verify the status of your membership at one of the kiosks. You will receive free admission for all those eligible under your membership category. If you have not received cards yet, simply bring in your proof of purchase along with your photo I.D. *Note:  if you are a 3rd Adult or Nanny Pass holder, bring your ID and provide the name of the Primary Adult on the membership.

How can I replace a lost or stolen membership card?

A replacement card costs $5. You may order cards by calling the membership office, Monday through Friday from 9 a.m. to 4 p.m., or by visiting the reception office at the zoo. Replacement cards will arrive in the mail, to the primary address, within two to three weeks. You may visit the zoo in the meantime by presenting your photo I.D. at one of the kiosks. *Note:  if you are a 3rd Adult or Nanny Pass holder, bring your ID and provide the name of the Primary Adult on the membership.

Can I share a membership with a friend, neighbor or co-worker?

No. Your memberships cannot be shared with neighbors, friends, coworkers or family members in different households. Our membership levels are designed around a single household. Your membership card and associated privileges are not transferable to any other individual or family. You will be asked for a valid photo I.D. for the named member listed on your membership card at the time of your visit.

What are the recent changes to the membership program?

Beginning April 1, 2016 prices for the Household and Patron membership categories are increasing for the first time in three years in order to reflect new Oregon Zoo admission prices. Going forward, there will no longer be a need to list your children on a membership. You are able to bring up to the maximum number of dependents, age 18 or younger, allowed by your membership category each visit. Discounts with food vendors, gift shop, train and carousel still apply.

3rd adults, with full guest priviledges, are included with Benefactor memberships and above. A free Nanny Pass is now available with the Patron membership. If you would like to substitute a Nanny Pass for a guest pass on your Patron level membership, please contact Membership at 503-220-2493, Monday through Friday between 9 a.m. and 4 p.m. or email us at ozf@oregonzoo.org

What benefits can my dependents use during their visit to the zoo without me?

Your dependents get the most valuable benefit of all—access to the zoo—for free! In addition to free admission, your dependents also receive discounts on food and beverage purchases throughout the zoo, train and carousel tickets, as well as discounts on merchandise in our gift shop—as long as they present your membership card at the time of purchase. 

Children may not bring in adult guests. If you would like an adult to accompany them for free, you will need to purchase a membership that allows for a third adult cardholder (Benefactor level or above) or purchase a Nanny Pass to add to the membership. 

Please note: It is zoo policy that children under the age of 12 are not allowed to visit the zoo without an adult. Your child aged 12-18 may use your card to gain access to the zoo without supervision. 

What is a Nanny Pass?

The Nanny Pass provides the option for a childcare provider or relative to enjoy the zoo with children covered by your membership without having to purchase a membership of his/her own. Nanny Pass holders do not receive the full benefits of membership. They may not access guest tickets or bring in children outside that allotted to the associated membership. Members may purchase as many Nanny Passes to add to a membership as needed. 

I am a grandparent and want my grandchildren to have a membership. What is my best option?

Depending on how many grandchildren you wish to include, you can purchase a membership for yourself that includes one to two additional cardholders. If your grandchildren are under 12, they would be able to use your card to gain access to the zoo, but would still have to have an adult cardholder present or an adult with paid admission. 

How can I add a nanny or other caregiver to my membership? If I have a nanny, which level is best for me?

Members who wish to add a nanny to their membership have two options. 

  1. Upgrade your membership to at least the Patron level, which includes a free Nanny Pass option, add your nanny's name to your record by contacting the membership office. 
  2. Add a Nanny Pass to any level membership for $30

Please note: the Nanny Pass does not include guest benefits. 

Is parking included in my membership?

No. Revenues collected from the pay stations installed by Portland Parks & Recreation, which owns the lots in Washington Park, will be reinvested in the park with primary focus on improvements to access, transit and parking. 

I have a business, care home, daycare or school. Can I buy a membership for those types of organizations?

Memberships are intended for individuals and families. If you're bringing a group from a school or organization to the zoo, you may be eligible for special pricing. 

In addition, the zoo generously supports the community with free days throughout the year, discounted admission on the 2nd Tuesday of each month, discounted admission for groups of 20 or more and free admission to social service agencies by request. 

My children are visiting the zoo with a school field trip. Can my child use my membership for admission to the zoo for a school field trip?

No, school group admission cannot be combined with membership benefits. 

My question wasn't addressed here. What should I do?

We do our best to make sure all of our members have just what they need to enjoy a wonderful time at the Oregon Zoo. If you have more questions contact Membership at 503-220-2493, Monday to Friday from 9 a.m. to 4 p.m. or email us at ozf@oregonzoo.org