Frequently asked questions

How do I contact the Membership Office to purchase or renew a zoo membership?

  1. Call the Membership Office at 503-220-2493
  2. Send an email to:  ozf@oregonzoo.org
  3. Visit the Reception Office in the entry plaza during zoo hours
  4. Fill out and submit an online membership application
  5. Mail in a completed copy of the membership application form

Can I use my membership right away?

Yes! Typically you will receive your membership card(s) in two to three weeks. Allow up to four week for processing during peak times (November to December and May to August). In the meantime, visit the zoo using your proof of membership purchase along with a valid photo ID.

How do I redeem my gift certificate?

If you received a gift certificate for a membership, you must redeem it in person at the zoo’s Reception Office. Gift Certificates are valid for 12 months from the purchase date. An expired gift certificate may still be redeemed, but only for the purchase amount. If membership levels, pricing or benefits have changed, additional funds may be required to redeem your gift certificate.

In the case of a lost certificate, please have the purchaser contact the Membership Office at 503-220-2493, Monday through Friday between 9 a.m. and 4 p.m. to have the certificate reissued.

How many cards are included with my membership?

There will be one card issued for each named cardholder associated with your membership. If your membership includes a third adult, that person will also receive his/her own card. If you haven’t received your membership cards within 60 days or purchasing your membership, please call us at 503-220-2493. A fee of $10 per card will be charged for lost or stolen cards after 60 days from membership activation.

Additional or replacement membership cards can be purchased at the reception office at the zoo entrance or by calling the Membership Office, Monday through Friday from 9 a.m. to 4 p.m. The fee is $10 per card.

Why do I have to show a photo ID when I use my membership card to enter the zoo?

Your membership has tremendous value. To prevent misuse of membership cards, and to protect the rights of our members should their cards be lost or stolen, we ask to see a photo ID from at least one adult cardholder at the time of your visit.

If I forget to bring my membership card or have not yet received it, can I still visit the zoo?

Yes! If you forget your membership card, just bring your photo ID and verify the status of your membership at one of the kiosks. You will receive free admission for all those eligible under your membership category. If you have not received cards yet, simply bring in your proof or purchase along with your photo ID.

*Note: If you are a 3rd Adult or Nanny Pass holder, bring your ID and provide the name of the Primary Adult on the membership.

How can I replace a lost or stolen membership card?

A replacement card costs $10. You may order cards by calling the Membership Office, Monday through Friday from 9 a.m. to 4 p.m., or by visiting the Reception Office at the zoo. Replacement cards will be mailed to the Primary Cardholder’s address only, within two to three weeks. You may visit the zoo in the meantime by presenting your photo ID at one of the kiosks.

*Note: If you are a 3rd Adult or Nanny Pass holder, you must bring your ID and provide the name or membership number of the Primary Cardholder for verification.

What are the recent changes to the membership program?

Beginning July 1, 2017 a free Nanny Pass is no longer offered at the Patron level. The Patron level now gives access for up to two named cardholders, any six children ages 18 or younger, and up to two guests per visit per membership.

The Benefactor level membership is now $300 and gives access for up to three named cardholders, any six children ages 18 and younger, and up to 4 guests per visit per membership.

The Sponsor and Conservation Circle level memberships give access for up to three named cardholders, any six children ages 18 or younger, and up to 4 guests per visit per membership.

What is a Nanny Pass? How can I add a nanny or other caregiver to my membership? If I have a nanny or caretaker, which level is best for me?

Members who wish to add a nanny or caregiver to their membership can purchase a Nanny Pass for $40. A Nanny Pass provides the option for a childcare provider or relative to enjoy the zoo with children covered by your own membership without having to purchase a membership of his/her own. Nanny Pass holders do not receive the full benefits of membership. They may not access guest tickets or bring in children outside that allotted to the associated membership. Members may purchase as many Nanny Passes to add to a membership as needed.

*Note: Children 2 and younger receive free admission to the zoo. Nanny Passes purchased for Individual and Dual memberships may only bring children 2 and younger.

Alternatively, upgrade your membership to a Benefactor, Sponsor or Conservation Circle level and add your nanny’s name as the Third Adult Cardholder. Third Adult Cardholders have access to the guest benefit.

I am a grandparent and want my grandchildren to have a membership. What is my best option?

Depending on how many grandchildren you wish to include, you can purchase a membership for yourself that includes one to two additional cardholders. If your grandchildren are under 12, they would be able to use your card to gain access to the zoo but would still have to have an adult cardholder present or an adult with paid admission.

My question wasn’t addressed here, what should I do?

We do our best to make sure all of our members have just what they need to enjoy a wonderful time at the Oregon Zoo. If you have more questions, please the Membership Office at 503-220-2493, Monday through Friday from 9 a.m. to 4 p.m. or email us at ozf@oregonzoo.org