Frequently asked questions

How do I purchase, renew or upgrade a zoo membership?

  1. Fill out and submit an online membership application.
  2. Visit the zoo's reception office during zoo hours.
  3. Call the membership office at 503-220-2493, Monday through Friday, 9 a.m. to 4 p.m.
  4. Mail in a completed copy of the membership application form.

Note: Upgrading a membership does not add extra months to your membership's current expiration date. We are unable to send new membership cards for your upgraded memberships if the upgrade is within 90 days of membership expiration.

How long will it take to process my membership?

Typically you will receive your membership card(s) in two to three weeks. Allow up to four weeks for processing during peak times (November to December and May to August). In the meantime, visit the zoo using your proof of membership purchase along with a valid photo ID.

Gift memberships will be active within two to three business days from purchase date, and gift recipients will receive cards within two to four weeks. All adult members are required to bring photo ID. 

Recipients of membership gift certificates must activate their membership at the zoo in order to receive their cards.

What is the difference between a gift membership and a membership gift certificate?

Gift memberships are activated at the time of purchase, while a membership gift certificate must be redeemed by the recipient before it can be activated. If you want to give a membership but don't have all the information needed to complete their membership form – which family members to include, for example – a gift certificate is recommended.

How do I redeem my membership gift certificate?

Redeem your gift certificate at the zoo's reception office or by mail. You have one year to redeem a gift certificate.

Did membership levels change?

As of February 1, 2013, our membership categories changed. Learn more about our about levels, benefits and fees.

Old category name

New category name

Individual (Basic and Plus)

Individual

ZooTwo (Basic and Plus)

Dual

Family (Basic and Plus)

Household

Patron

Patron

Benefactor

Benefactor

Sponsor

Sponsor

Conservation Circle

Conservation Circle

How many membership cards will I receive?

The number of cards you receive, one or two, is determined by your membership category. For example, an Individual membership will only receive one personalized card; a Dual membership or higher will receive up to 2 personalized membership cards.

How long is my membership valid?

Your membership is valid until the end of the month one year from the date of purchase. For example, if you purchase a membership on June 10, 2013, it will be valid until June 30, 2014.

Can I visit the zoo without my membership card?

Yes. With a current membership, simply show your photo ID at a ticket kiosk to have your membership information validated.

What is the minimum age required to apply for a membership?

One adult (18 or older) must be named on a membership. Children under the age of 3 are admitted to the zoo at no charge. You must have a valid form of photo ID to purchase and use your membership.

Can I loan my membership card to a friend or family member?

No. Your membership card and associated privileges are not transferable to any other individual or family. You will be asked for a valid photo ID for at least one of the named members listed on your membership card at the time of your visit.

Can I use my membership at other zoos?

Yes. At participating zoos and aquariums, you will receive a 50% discount on admission if you show proof of your Oregon Zoo membership.

What do I do if I lose my membership card?

Call the membership office at 503-220-2493 or go to the zoo's reception office to report your missing card. There is a $5 fee for replacement cards.

Why do members have to pay for parking?

Revenues collected from the pay stations installed by Portland Parks & Recreation, which owns the lot, will be reinvested in Washington Park with primary focus on improvements to access, transit and parking.

Is my membership tax deductible?

Yes. Under IRS guidelines, the cost of a membership at the Individual through Benefactor level is a fully tax-deductible contribution to the Oregon Zoo.