How do my guests enter the zoo the day of the party?
You and your guests may enter at the main entrance, located at 4001 SW Canyon Rd., Portland, OR. Zoo admission is not required for access to the party room. Your party host will meet you at the party room 15 minutes before your party is scheduled to begin. Be sure to allow plenty of time for parking.
May I bring in birthday cake or other food and beverage?
No outside Food and Beverage is allowed. You may pre-order food and beverage from Oregon Zoo Catering or on the day of the party from the Cascade Grill Restaurant. Birthday Cake may be brought in with prior approval from your party coordinator.
What if some of my guests are zoo members? Do I still get charged for them?
Members receive a 10% discount on the birthday party package. Party guests who are Oregon Zoo Members may use their membership to enter the zoo.
When will my credit card be processed for payment?
Full package payment is due at time of booking. Charges for remaining add-ons will be charged to your card within five business days after your event. No refunds are given for guests who do not show up for your party.
Is there a place to store our food/décor items the day of the party?
There is not a place to store these items before or after your party. If you plan on arriving to the zoo early, we recommend that you leave these items in your vehicle or carry them with you until it is time for your party.
Is there a cart or wagon I can use to transport my party items to and from my vehicle?
No, but strollers are available for rental at the Zoo Store at the main entrance. You are also welcome to bring in your own cart or wagon to the zoo.
Who is my zoo contact on the day of the birthday party?
You will be planning your event with the Catering and Events Team, and a member of the staff will be on site to greet you and help you settle in. The coordinator makes sure your room is ready for you and will also advise you 15 minutes prior to your scheduled party end time.
What if it rains on the day of my party?
We host birthday parties rain or shine, but please dress for the weather!
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