Birthday party FAQ

Planning a birthday party at the zoo? Learn more here.

How do I schedule a birthday party at the Oregon Zoo?

Click here or call us at 503-220-2789.

How do my guests enter the zoo the day of the party?

Enter through the main zoo entrance, located at 4001 SW Canyon Rd., Portland, OR. The zoo admission tickets will be available for pickup from Will-call for you to distribute to your guests. Your party coordinator will meet you and your guests there 15 minutes prior to your party at the party room. It may take a few minutes to find a parking spot and walk from the parking lot to the main entrance, plan accordingly.

What if some of my guests are zoo members? Do I still get charged for them?

Members receive a 10% discount on birthday party packages. There is a $12 guest experience fee for each child (over the initial 12, not to exceed room capacity), regardless of whether they are a member of Oregon Zoo or not. Additional adult members are free.

When will my credit card be processed for payment?

Full package payment is due at time of booking. Charges for remaining add-ons (such as additional guests, activities, and food & beverage purchases) are charged to your card within five business days after your event. No refunds are given for guests who do not show up for your party.

Is there a place to store our food/décor items the day of the party?

No. We recommend that you leave these items in your vehicle or carry them with you until it's time for your party. Having your hand stamped at the entrance gate enables you to re-enter the zoo.

Is there a cart or wagon I can use to transport my party items to and from my vehicle?

No, but strollers are available for rental at the zoo Store right inside the main entrance. You may also bring in your own cart or wagon to the zoo.

Who is my zoo contact on the day of the birthday party?

You will have a staff party coordinator on site to greet you and help you settle in. The coordinator makes sure your room is ready for you and will also advise you 15 minutes prior to your scheduled party end-time.

What if it rains on the day of my party?

We host birthday parties rain or shine, but please dress for the weather! While the party room is indoors, you will need to traverse zoo grounds to reach the room.

Didn't find your Answer? Call or Email: 503-220-2789 |