Frequently asked questions

General Membership Questions

What sort of discounts does my membership include?

Members enjoy discounts on their gift shop purchases, train and carousel rides, animal encounter tours, camps and classes and more. Refer to the membership benefits page for more information and start using your discounts today!

When can I use my membership to get into the zoo?

You may use your membership every day during normal Zoo hours. However, membership benefits cannot be used for school group/field trip admission at this time. The Zoo is closed Christmas day. Additionally, the Zoo may vary the hours due to special or private events. Entrance to after-hours events such as ZooLights and Twilight Tuesdays are covered by your membership, but additional fees may apply for some special events. Be sure to sign up for eTracks and check the Calendar of Events for updated event information.

May members enter the Zoo early?

Yes! The Zoo is open 30 minutes early every day from March1 through September 30 for Members only! Enjoy cooler weather and see keepers prepare animal areas. Early mornings are when many animals are at their most active. 

What other zoos and aquariums may I access with my Oregon Zoo membership?

Please follow this link to see our Membership Reciprocity list

Who is considered to be a dependent on a membership?

Dependent children between the ages of 3-18 years old are considered dependents. The number of dependents admitted is dependent on the membership level. Children aged 2 and under are always allowed in free, no matter what your membership level, and do not count towards number of allowed dependents.

My membership card says "Children: 0" and "Guests: 1". Does that mean I cannot bring my child in?

The number of chidren or dependents admitted is dependent on the membership level. If you have an Individual or Dual membership, those levels do not allow you to bring in your children as a membership benefit, but you still have access to one guest per visit. If you have dependent children between the ages of 3-18 years old, you can still bring one of them in as your guest benefit. Children aged 2 and under are always allowed in free, no matter what your membership level, and do not count towards number of allowed dependents. If you have more than one child over 2, consider upgrading to a Family level.

How long is my membership valid?

Your membership is valid until the end of the month one year from the date of purchase. For example, if you purchase a membership in June, it will be valid until June 30 the following year.

I forgot to use my discount code with my purchase or renewal. Can I get credit? 

Discounts cannot be applied after the purchase is complete. If you forgot to use your discount code, please watch for new offers in the future. Current members are eligible for early renewal discount opportunities if their membership is not yet expired.

Can I use multiple discount codes for one transaction?

No. You may only use one discount per purchase. Although many discounts codes online will discount all of your purchases, if you buy or renew more than one membership at a time.

Will my employer match my membership?

Did you know you may be able to double or even triple your membership contribution at no cost to you? Many employers will match your current membership contribution. The matching gift does not change your membership level, but the additional gift is a huge help to the Zoo.

Contact your Human Resources Department to find out if your employer has a matching gifts program.  Employers typically have webpages where you can enter your new membership information. Feel great knowing you helped your Zoo even more!

Is my membership tax deductible?

Yes! The Oregon Zoo Foundation is a Section 501(c)(3) charity. The Internal Revenue Service has issued guidelines that affect the charitable contribution portion of memberships. Under those guidelines, members may claim the amount of their membership fee, less the fair market value of benefits received. For Individual, Dual, Family, Family Deluxe, Zoo Keepers Club, and Zoo Directors Club Members, the fair market value of benefits received is not substantial. For Donor Club or Conservation Circle levels, please contact Charu Uppal, annual giving manager, at 503-220-5738 for more information.

Questions about Membership Account Information

How can I update info on my membership account?

You may update your contact information by emailing us at membership@oregonzoo.org, over the phone or on your next visit to the Zoo. Please have your membership ID number or other verifying information available.

How may I add or change a name on my account?

Name changes are not permitted until the time of renewal. If you have another adult you wish to add to your membership, consider purchasing a Caregiver Card.

Questions about Membership Cards

Why am I asked to present photo ID along with my membership card?

By requiring photo ID, we are better able to protect the integrity your membership and offer more benefits to our participating members. Your photo ID must match the name on your membership card.

How long does it take to receive my membership cards?

Once your membership gift is processed by our team, you should receive a welcome email. That email asks you to verify that all your membership information is correct before we mail your cards, including your cardholder names, address (including any apartment number), level and expiration date. Membership cards are usually mailed within 2 to 3 weeks of purchase of the membership. Times may vary around holidays, spring breaks and other seasonal peak times.

May I visit the Zoo before I receive my cards?

If you purchase a membership at the zoo, you will be issued a temporary pass that will allow access to the zoo until you receive membership cards in the mail. You may also visit by presenting your welcome email or your receipt from your online purchase along with your photo ID at the zoo’s Reception Office. If the membership is purchased by phone or mail, please call ahead to verify that your membership has been processed. Please allow additional processing time for memberships purchased by mail. Reciprocal facilities may not accept temporary passes; please call ahead to their organization to verify their policies.

Can I use my membership if I left my card at home?

Yes, please present your photo ID at any one of the kiosks or the Reception Office to verify that your membership is active. However, without your membership card, you will not be able to receive discounts on items purchased on grounds.

Can I loan my membership card to a friend, family member or caretaker?

No. Your membership card and associated privileges are not transferable to any other individual or family. You will be asked to present a valid photo ID for the named Members listed on your membership at the time of your visit. This also means that although your children can use your membership cards to gain access, an unnamed adult cannot accompany them for free. Children do not get to use the guest benefits on your cards.

What is a Caregiver Card?

A Caregiver Card is a paid add-on to your membership that enables one additional adult to be listed on the account to accompany the allowable number of dependent or infant children into the zoo without the primary cardholders being present. This individual must present their membership card and ID. Any adult guests or additional children visiting with the Caregiver Card holder must purchase tickets. Please note, your Caregiver Card is for one named adult only. If you change caregivers before your membership expires or if you have more than one caregiver, you will have to purchase a new Caregiver Card at full price. Replacement card fees do not apply for swapping out caregivers.

Replacement Membership Cards

There is a $10 fee for each replacement card. Please call the membership office at 503-505-5493 or visit the zoo. Replacement cards can only be issued for current named members who have lost or misplaced their cards, or who have legally changed their names. Replacement cards will not be issued for the purpose of swapping out a named adult for a new named adult. If you would like to add another adult to your membership, consider purchasing a Caregiver Card. Replacement cards will be available for pick up in the Reception Office on your next visit.

My child wants to come to the zoo without me. Can I give them my card?

No. Membership benefits and privileges, including allowable children and guests, are for named adult cardholders only. At least one named cardholder must be present for guests and children to gain access to the zoo. If you would like your children to come to the zoo without you, consider purchasing a Caregiver Card so that another adult may accompany your child or children into the zoo without you.  

Questions about Gift Certificates

How do I redeem my gift certificate or gift card?

If you received a gift certificate or a gift card valid for a membership, you must redeem it in person at the zoo’s Reception Office. Gift certificates and gift cards are valid for 12 months from the purchase date. An expired gift certificate or gift card may still be redeemed, but only for the purchase amount. If membership levels, pricing or benefits have changed, additional funds may be required to redeem your gift certificate.

In the case of a lost certificate, the gift purchaser must contact the Membership Office at 503-505-5493, Monday through Friday between 9 a.m. and 4 p.m.

  


Need Help? Contact Us

Membership Office
Hours: Monday – Friday, 9 a.m. to 4 p.m.

Email: ozf@oregonzoo.org

By Phone: 503-505-5493