Frequently asked questions

Questions about Membership Benefits

Can I use my membership at other zoos and aquariums?

You can use your membership for entry at other reciprocal zoos and aquariums across the country for half-price admission. (Get the list here.) Remember, each zoo has its own policies and your membership privileges may not work the same way at each zoo. Please contact the zoo you are visiting prior to arrival for specific details and to make sure there have been no changes.

Can I use my membership at other local attractions?

Yes! Museums and attractions in the Portland metro area and beyond have teamed up to offer a reciprocal membership program. This special promotion was initiated as a way to show appreciation for each attraction's loyal members, as well as to highlight the important role that cultural attractions play in the community. Participating organizations change yearly and admission is limited to four people per membership, no matter what level you have. (See participating attractions.)

I have a membership with a reciprocal zoo. Can I use my guest passes at the Oregon Zoo?

Reciprocity benefits are awarded to those individuals specifically named on your Zoo membership pass only. Guest passes from reciprocal zoo memberships will not be honored. 

May members enter the zoo early?

Yes! For 2019, the zoo is open 30 minutes early every day from March 1st through September 30th for members only! Enjoy cooler weather and see keepers prepare animal areas. Early mornings are when many animals are at their most active. Other members-only opportunities are available throughout the year, and are generally announced by email. Be sure to read your weekly member newsletter, eTracks, for special member announcements.

Do members receive free and/or discounted tickets to ZooLights?

Members and the children or guests covered by the membership receive free admission to ZooLights. Members also have the option to purchase up to 4 additional guest tickets to ZooLights at a discounted rate. Member discounted guest tickets may only be purchased at the front gate for same day use.

Do members receive discounted Summer Concert tickets?

There are no discounts for Summer Concert tickets for members. Current members who provide us with a valid email will receive advance notification of pre-sale opportunities. Typically, members will have the option to purchase concert tickets 2-3 day in advance of the public on-sale date using an access code included in the notification email. If you have not provided us with a valid email, please contact us at 503.505.5493 or email us at membership@oregonzoo.org to make sure you don’t miss out on this special member benefit.

Is my membership tax-deductible?

The Oregon Zoo Foundation is a non-profit 501(c)(3) organization. The IRS has issued guidelines that affect the charitable contribution portion of memberships. Under those guidelines, members may claim the amount of their membership, less the fair market value of benefits received. For Individual, Dual, Family, Family Deluxe, Zoo Keepers Club and Zoo Directors Club members, the fair market value of benefits received is not substantial and your gift is tax-deductible to the fullest extent of the law.  All additional charitable donations to the Oregon Zoo are also tax-deductible. If you require additional documentation for tax purposes or matching gift requests, please contact us at membership@oregonzoo.org or 503-505-5493.

Ask your employer to match your gift. Many companies match charitable gifts made by their employees, retired employees and their spouses. Please check to see if your employer might match your gift dollar for dollar – some companies even double or triple the amount of your gift, at no cost to you!


Questions about Changing or Updating Membership Information

How do I replace a membership card?

There is a $10 fee for each replacement card. Replacement cards can only be issued for current named members who have lost or misplaced their cards, or who have legally changed their names. Replacement cards must be purchased in person with valid photo ID. Replacement cards will not be issued for the purpose of swapping out a named adult for a new named adult. If you would like to add another adult to your membership, consider purchasing a Caregiver Card.

What happens if I want to change a name on my membership?

Name changes are not permitted until the time of renewal. If you have another adult that you wish to add to your membership, consider purchasing a Caregiver Card.

How do I upgrade my membership?

You may upgrade at any time during your membership by paying the difference between the price paid and the current price of the higher level. Your expiration date will remain the same. You can upgrade your membership online or at your next visit to the zoo.

When does my membership expire?

Memberships expire 365 days from date of purchase. The expiration date is printed on the back of your membership card. If you have an online account, you can also log in to check the status of your membership. If you have lost your membership card, please call us at 503.505.5493 or stop by the front gate during your next visit. If you are renewing a membership that has not yet expired, it will expire one year from current expiration date.

I need to update my contact information.

To change your mailing address or other contact information, please call us at 503.505.5493 M-F, email us at membership@oregonzoo.org, or check in with front gate staff during your next visit.

I’m moving or no longer want my membership. Can I get a refund?

Funds raised by the zoo’s membership program directly support the Oregon Zoo’s daily operations and conservation work. Memberships are non-refundable. If you are moving, be sure to check with the local zoo or aquarium in your new area for reciprocal benefits for the remainder of your Oregon Zoo membership.

I purchased my membership a few months ago and haven’t used it. Can I get an extension for the time it wasn’t used?

We do not assign credit for time the membership was not used. Your membership is active for 365 from date of purchase.

I’m no longer able to use my membership; can I transfer the remaining months on my membership to a friend or family members?

No. Memberships are non-transferable.

I’m planning on leaving town for an extended period of time. Can I put my membership on hold?

Unfortunately, we are unable to place temporary freezes or holds on memberships.


Questions about Using your Membership

Why do I have to show photo ID with my card?

All named cardholders must present photo ID upon entering the zoo to prevent misuse of membership. As a nonprofit organization, we rely greatly on membership and admission revenue for support. If memberships were shared by families and friends, we would not be able to support your zoo as effectively. Not only does requiring an ID protect the value of all memberships, but it also protects you if your card is ever lost or stolen.

Can I use my membership if I left my card at home?

Yes. Simply present your photo ID at any one of our front gate ticket windows to have your membership information validated. However, you will not be able to utilize member express entry or receive any discounts on zoo grounds without your membership card.

How do I bring a guest or children with me to the zoo?

Guests or children covered by a membership must be accompanied by a named adult on the membership. Guests or children may not use a membership card without a named member present. Up to four additional guests of any age not covered under the membership are eligible for a 10% discount off general admission rates at the front gate when they arrive with the member. Caregiver Cardholders and Junior Cardholders do not have free guest options.

My child wants to come to the zoo without me. Can I give them my card?

No. Membership benefits and privileges, including allowable children and guests, are for named adult cardholders only. At least one named cardholder must be present for guests and children to gain access to the zoo. If you would like your children to come to the zoo without you, consider purchasing a Caregiver Card so that another adult may accompany your child or children into the zoo without you.  If your child is between the ages of 12 and 18, and has a valid photo ID (school or government issued), you have the option to purchase an additional named card for that child. Restrictions apply. See What is a Junior Cardholder? under Questions about Membership Levels and Add-On Options below. 

Can I share a membership with my friends or extended family members?

Memberships may not be shared by more than one household. All adults named on the card and their children up to age 18 must reside in the same household. Memberships are not transferable and are only valid for the individuals named on the card.

Can I loan my membership card to a friend, family member or caretaker?

No. Your membership card and associated privileges are not transferable to any other individual or family. You will be asked to present a valid photo ID for the named members listed on your membership at the time of your visit.

I purchased a membership online. When will I receive my membership card?

When you purchase memberships online, you should receive a confirmation email with your temporary membership card attached. If you intend to visit the zoo within 72 hours of your purchase, bring your photo ID and temporary membership card (either a printed copy or on your phone) to the zoo to have your membership card(s) printed. If you will not be visiting the zoo right away, cards will be mailed to you within 2 weeks.

Please ensure we have your address correct, including any apartment numbers. Replacement for lost cards require a $10 processing fee per card. The address you provided online will appear on your emailed receipt. If you need to make a correction to your mailing address, please call 503.505.5493 or email us at membership@oregonzoo.org. You can also log onto your membership account at oregonzoo.org/membership.

I lost my membership card. How can I get a new one?

There is a $10 fee for each replacement card. Please call the membership office at 503-505-5493 or visit the zoo. Replacement cards can only be issued for current named members who have lost or misplaced their cards, or who have legally changed their names. Replacement cards will not be issued for the purpose of swapping out a named adult for a new named adult. If you would like to add another adult to your membership, consider purchasing a Caregiver Card. Replacement cards will be available for pick up in the Reception Office on your next visit.


Questions about Gift Cards or Certificates

Can I purchase a membership as a gift

Yes. You can purchase electronic gift cards online, which can be emailed immediately to your recipient with a special message from you. Alternatively, you can purchase a physical gift card at the zoo during regular business hours, or by calling the Membership Office at 503.505.5493, Monday thru Friday, 9 a.m. to 4 p.m. Postal tracking fees may apply. Any gift card with a barcode can be redeemed online or in person. Gift cards without a bar code can only be redeemed in person.

How do I purchase a membership to donate to a raffle, drawing, or adopted family?

When you purchase a physical gift card, you do not have to name the recipient. The gift card comes with its own envelope and allows you to add a special message. The recipient of the gift card can activate their membership online or in person. Gift cards are available at the zoo or by calling the Membership Office at 503.505.5493, Monday thru Friday, 9 a.m. to 4 p.m. Postal tracking fees may apply. 

How do I redeem my gift card?

Gift cards (electronic or physical) can be used as a payment method for your membership purchase or renewal. Any gift card with a barcode can be redeemed online or in person. Gift cards without a bar code can only be redeemed in person. You can bring your gift card along on your next visit and our front gate staff can assist you with the purchase of your membership. 

I lost my gift card. What can I do?

Gift cards cannot be replaced if lost or stolen. If you have your receipt, please contact the Membership Office at 503-505-5493 or visit the zoo to see if we can help you.

I want my gift of membership to be a surprise for my recipient. Can I have the membership cards mailed to me to present to the recipients?

No, membership cards can only be mailed to the primary address for the named cardholders. Members are also notified of membership purchases or renewal via email shortly after the membership is activated. We recommend purchasing an Oregon Zoo gift card for your recipient if you would prefer a surprise gift as no membership information is needed at the time of purchase and the membership does not begin until the recipient redeems the gift card with the zoo.

I bought a gift of membership and would like to be notified when that gift is up for renewal. Can renewal notices be sent to me instead of the member?

Because members are eligible for online early renewal discounts, renewal notices are sent to the member directly. They can forward that renewal notice to you upon receipt, or you can choose to opt-in to the auto-renewal option and allow the membership to be automatically charged to your credit card within a week of the gift membership's expiration. Enrolling in auto-renewal automatically gives you a 15% discount on the renewal.

Questions about Membership Levels and Add-On Options

What if I do not have a 2nd Adult in my household?

For memberships that allow for two named adults, you are not required to name a 2nd adult. However, not adding one does not give you any additional membership benefits or privileges.

Who is considered to be a dependent on a membership?

Children between the ages of 3-18 years old are eligible dependents for memberships that allow children. The number of dependents admitted is dependent on the membership level. Children aged 2 and under are always allowed in for free, no matter what your membership level, and do not count towards number of allowed dependents.

Do I need to include children under the age of 3 on my membership?

Children aged 2 and under receive free admission to the zoo; therefore, you do not need to include your child on your membership if he/she is age 2 or under. If your child turns 3 years old before your membership expires, be sure to renew at a membership level that will allow your child in as either a guest or dependent.

I have a nanny/child care provider. What’s the best membership for me?

The Family or Family Deluxe memberships can work for you but the nanny must be a named adult on the membership in order for him/her to receive admission when bringing the children to the zoo without you. Your nanny can be listed as the 2nd named adult on the membership or you can purchase a Caregiver Card for one named adult (restrictions apply).

What is a Caregiver Card?

A Caregiver Card is a paid add-on to your membership that enables one additional adult to be listed on the account to accompany the allowable number of dependent or infant children into the zoo without the primary cardholders being present. This individual must present their membership card and ID. Any adult guests or additional children visiting with the Caregiver Card holder must purchase tickets. Please note, your Caregiver Card is for one named adult only. If you change caregivers before your membership expires or if you have more than one caregiver, you will have to purchase a new Caregiver Card at full price. Replacement card fees do not apply for swapping out caregivers.

I have an Individual or Dual membership. Is a Caregiver Card the right option for me?

If your child is aged 0-2, then a Caregiver Card would allow a named adult to bring your child to the zoo. If your child is 3 or older, or will turn 3 during the term of your current membership, a Caregiver Card will not work for you.  Caregiver Cards work best for Family or higher level memberships.

How do I add a Caregiver Card to my membership?

You may add a Caregiver Card to any active existing adult membership. A Caregiver Card allows you to name one additional adult aged 18 or older to bring any children covered by your membership into the zoo. Caregiver Cardholders do not have access to any free guest privileges, but can purchase discounted guest admission tickets at the zoo for same day visits only.

What is a Junior Cardholder?

You may add up to four Junior Cardholders to any active existing adult membership. A Junior Cardholder allows for any one child aged 12-18 to be a named cardholder and visit the zoo without an adult. Eligible students must have a valid current photo ID to present along with their card to gain entry. Junior Cardholders do not have access to any free guest privileges, but do receive discounts on purchases throughout the zoo, including any additional guest ticket purchases, up to a maximum of 4 per visit.

How do I add a Junior Cardholder to my membership?

A Junior Cardholder card may only be purchased in person and is not available for purchase online. Junior Cardholders can only be added to an active existing adult membership. To be eligible, the child must be between the ages of 12 and 18, and live in the home of the adult membership. For each card purchase, a valid current photo ID for the child must be presented at time of purchase. The zoo will also need to record the child's birthdate for verification purposes. Please note, Junior Cardholders do not have access to any free guest privileges. Junior Cardholder cards are meant for one named child and cannot be shared.


Questions about Discounts

How does auto-renewal work? When will I be charged for my renewal? Will I be notified prior to renewal? Can I update my auto-renew information

If you choose to opt-in for auto-renewal of your membership, the credit card provided at the time of purchase will be charged within one week of your renewal date, and will automatically give you a 15% discount on your renewal. Auto-renewal options can be changed online at any time.

Are there any discounts for purchasing memberships

Members who renew early will receive special limited-time promotional codes for discounted renewal memberships. Early renewal discounts are available online only. Only 1 discount is allowed per membership purchase. Discounts must be applied at time of purchase and are not valid on prior purchases. 

I forgot to use my discount code with my purchase or renewal. Can I get credit?

Discounts cannot be applied after the purchase is complete. If you forgot to use your discount code, please watch for new offers in the future. Current members are eligible for early renewal discount opportunities if their membership is not yet expired.

I purchased or renewed a membership but later found or received a discount offer. Can I get credit?

Discounts cannot be applied after the purchase is complete. Please watch for new offers in the future. 

Can I use multiple discount codes for one transaction?

No. You may only use one discount per purchase. Although some discounts codes online will discount all of your purchases if you buy or renew more than one membership at a time.


Need Help? Contact Us

Membership Office
Hours: Monday – Friday, 9 a.m. to 4 p.m.

Email: ozf@oregonzoo.org

By Phone: 503-505-5493