Reopening information for members

Our guidelines and FAQs are subject to change as situations evolve. We recommend you check for updates to this page before your visit.

Reserving timed tickets

All members and their children or guests will be required to reserve free timed ticket(s) online to visit. Sign into your membership account to reserve your family's time slot from those available, and download your tickets to your phone. Each visitor must have a reservation, including children under 2 (infants). All children and guests must arrive with a named cardholder with a photo ID. 

On arrival, please present the reservation on your mobile device, as well as your photo ID, at the Oregon Zoo ticket windows at your designated time. At least one named cardholder must be present. If you have also reserved any GA tickets for additonal guests, you will also need to present that reservation.

If you have not created your online account, you can do so here.

If you are purchasing a new membership, you may not be able to visit the zoo on the same day as your purchase. Due to high demand, we recommend that you reserve your tickets several days in advance of your visit to the zoo. All reservations must be made online.

If you need assistance with your membership account or timed ticket purchasing, please contact membership@oregonzoo.orgGuest services and the membership office will be operating with a limited staff. All calls and emails will be answered, but immediate assistance may not be available. We appreciate your understanding and patience.

Member benefit access

During the phased reopening, some member benefits might be temporarily restricted or unavailable. Benefit access will be evaluated regularly, so please continue to check here for updates.

Modified reopening member FAQs

Answers to common questions about general membership can be found here.

Q: Can I buy timed tickets at the zoo?
No. We cannot accommodate reservation requests made in person at the zoo, nor can we guarantee that there would be a time slot available for same day entry. If you don't want to purchase tickets online or if you do not have access to the internet, please contact Member Services at 503-505-5493 for assistance over the phone. All calls will be returned, but please remember that Member Services is operating at a limited capacity, and you may not be able to reach someone for immediate assistance. We recommend that you make your reservation requests several days in advance of your intended visit.

Q: Can I renew my membership at the zoo and go in on the same day?
No. Because we cannot guarantee that any time slots will be available that day, we recommend that you purchase your membership online and reserve your timed tickets several days in advance of your intended visit.

Q: I bought a member ticket for the wrong day or time slot. What should I do?
If you have made an error with your reservation, please contact Member Services as soon as possible at membership@oregonzoo.org or 503-505-5493.

Q: If I show up with a guest, children or infants who do not have reserved tickets, can they come in with me? Can I buy additional tickets when I get to the zoo for my extra guests/children?
No. Members may reserve up to the maximum number covered by their membership at one time online. Each membership includes up to 2 infants under two, but infant reservations are still required. Your guest privilege covers a visitor of any age. If you want to bring additional guests or children, aged 2-17, that are not covered by your membership, those timed tickets will have to be purchased separately as GA tickets. Unfortunately, we cannot guarantee additional GA tickets will be available for your desired time slot. Additionally, we cannot accommodate reservation requests made in person at the zoo, so we ask that you do not bring any additional guests or children with you who do not have timed ticket reservations – they will not be allowed entry.

Q: What if I reserved a member timed ticket and can no longer go?
We anticipate that time slots will be in high demand and we hope to accommodate as many members as possible. Because we will be limiting the number of tickets available for any one time slot, we ask that you please notify us if you are unable to visit on the date and time that you have reserved so that we may make that time available to another member. Please contact Member Services as soon as possible at membership@oregonzoo.org or 503-505-5493.

Q: I want to come this Saturday and all the member slots are already taken, but I see that you are still selling GA tickets. Can I have a free GA ticket?
No. We reserve roughly half of our capacity for our members, but we also are relying on GA ticket revenue to keep the zoo operating. You are welcome to purchase GA tickets at any time, but we cannot refund the cost or apply it to your membership. We do constantly release cancelled member reservations back into the reservation system, so we encourage you to continue to check for member availability, even in previously sold out time slots. Many of these cancellations are same-day cancellations.

Q: How early can I come before my allotted timed entry? Where do I go?
The front of the zoo will look at little different when we reopen. In an effort to reduce crowding and adhere to social distancing guidelines, our visitors will be asked to stand in a line that will be clearly designated for the upcoming time slot. You may come before your allotted time and walk with your friends and family around Washington Park until your time slot is available. You may also wait in the parking lot.

Q: Is there a separate member entrance?
At this time, there is not a separate member entrance. All visitors, including members will be asked to stand in a structured line designated for specific upcoming time slots.

Q: Will parking be free or reduced in price? How will I pay for parking to avoid touching the pay stations?
The Oregon Zoo does not own the parking lot, which is shared by all 6 six attractions in Washington Park. Parking fees will be determined by the City of Portland. Touchless payment is available by downloading the Parking Kitty app located here: https://parkingkitty.com/

Q: Will my ID be required with the member tickets?
Yes, members will be required to show their tickets with ID. Your name will be printed on the timed-ticket and you will be asked to present your photo ID at the entrance.

Q: Can someone else take my kids to the zoo using my timed tickets and my membership card?
No. The same rules of membership apply during this period of limited access. A named cardholder with a photo ID must be present for any children covered by that membership to gain access. Your name will be printed on the timed-ticket and you will be asked to present your photo ID.

Q: If I can't use my member tickets, can I give them away to a friend?
No. The same rules of membership apply during this period of limited access. Your name will be printed on the timed-ticket and you will be asked to present your photo ID. If you cannot use your member tickets, please let us know right away so that we may release those tickets to another member. Please call Member Services at 503-505-5493 during zoo hours.

Q: A member of my party is going to be late. Can I leave a ticket in will-call?
No. In order to limit physical contact the zoo will not have a will-call option at this time.

Q: I need to bring a caregiver for a disabled person covered by my membership, but I do not see that option on the timed-ticket reservation system. Can I just show up with my caregiver?
In order to adhere to capacity procedures and policies, all visitors must reserve a ticket for a specific time slot, including any caregivers attending to disabled guests. Unfortunately, we do not have the ability to offer free caregiver tickets through our online ticketing system.

If you are able, the easiest way to ensure your caregiver can access the zoo with you during the same time slot is to use your additional guest option on your membership for your caregiver. However, if you cannot or do not wish to use your guest option for your caregiver you will need to contact Member Services prior to your visit to arrange for the complimentary reservation. We recommend that you contact Members Services at least a few days in advance of your visit. Due to limited staffing, we cannot guarantee same day reservations.

Please note: A free caregiver ticket for a person assisting a disabled visitor is not the same thing as having a Caregiver Card, which is a purchased add-on membership option that allows one named adult to bring in children on a membership.